Damp Expert Returns Policy


Excluding legal rights to return a product to us, we will refund or exchange any item returned to us providing:

a) We receive the returned product within 14 days of the original date of dispatch.

b) The items are returned unused, in their original packaging and in the same condition as when dispatched enabling us to sell the product as new.

Returns Procedure

To take advantage of our Returns Policy, please contact us in the first instance advising of the item you wish to return, date of purchase and reason for return.


All personalised and custom made to order items are excluded from this policy.

The maximum value of goods returned must not exceed £300.00 plus vat.


We will fully refund the original purchase price of items returned that satisfy the above conditions, excluding the original delivery charges and the cost of returning the items to us.

Improper Returns

Should Items be returned that contravene this policy (where legal rights of return do not apply) we will not refund the price or replace the item.

Contact Us

Questions regarding this policy should be sent to our office address by post or e-mailed.