Damp Expert Terms and Conditions

By using and purchasing from our website you agree to our terms and conditions. Please read them carefully. If you do not agree to them, do not order any Products from our website.

Definitions And Interpretation

In this Agreement “we” means Damp Expert (Abbott Property Care Ltd.) and “us” and “our” shall be construed accordingly; and “you” means the relevant customer or potential customer as the case may be (and “your” shall be construed accordingly).

In this Agreement, the following definitions shall apply:

“Order” means your order for products

“Products” means goods which may be purchased by you;

“Website” means dampexpert.com

Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

License To Use Website

You may view, download for caching purposes only, and print pages or other information from the website for your own personal use, subject to the restrictions below.

You must not:

(a) Republish material from this website (including republication on another website);

(b) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(c) Edit or otherwise modify any material on the website; or

(d) Redistribute material from this website except for content specifically and expressly made available for redistribution.

Restricted Access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. We accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password [at our sole discretion] OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

This Agreement

In order to enter into an Agreement with us, you will need to take the following steps: (a) you must add any Products you wish to purchase to your shopping cart, and then proceed to the checkout; (b) you must select your preferred method of delivery and confirm your Order. By doing this also means consent to the terms of this Agreement; (c) chose your preferred payment option and confirm payment.

Before you place your Order, you will need to check your cart to ensure you are ordering the goods you require and any personalised text is correctly input. You may correct those input errors prior to confirming your order, or by emailing us with any amendments to your order. Please note we will process your orders with due diligence but cannot be held responsible for any errors or incorrect items purchased once your cart has been processed.

These terms and conditions, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this Agreement for your records.

The only language in which we offer this Agreement is English.

About Us

Damp Expert and dampexpert.com are trading names of Abbott Property Care Ltd. Our address is:

Birdsgrove, SK17 0DH. Our e-mail address is damp.expert@btinternet.com.

Price And Payment

Prices for Products are quoted on the Site. The Site contains a large number of Products and it is always possible that some of the Products listed on the Site may be incorrectly priced. We will advise at the earliest convenience should this occur.

Payment must be made in full at the time of order via any of the payments methods outlined on our website. Payment for all Products must be made by Credit or Debit Card. Prices for Products are liable to change at any time, but changes will not affect Agreements which have come into force.


We will arrange for the Products to be delivered to the address for delivery indicated in your Order.

We will use reasonable endeavours to deliver in stock items within 7 working days however this is a guideline only and we cannot guarantee delivery times.

Where we arrange delivery to the Customer, advice of damage or a partial loss of goods in transit must be given in email or by writing to us within seven days of delivery. We shall not be liable in respect of any claim relating to such matters unless the aforementioned requirements have been complied with.

Risk And Title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges where applicable).

Consumer Rights – returns

Excluding legal rights to return a product to us, we will refund or exchange any item returned to us providing:

a) We receive the returned product within 14 days of the original date of dispatch.

b) The items are returned unused, in their original packaging and in the same condition as when dispatched enabling us to sell the product as new.


We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event; within 30 days of the return of products to us. Please refer to our Returns Policy for more detailed information.


We warrant to you that any Product you purchase through the Site will be of satisfactory quality.

You warrant to us that: you have full authority, power and capacity to purchase goods from us and have with all diligence purchased the items most suitable for your needs (including any regulations that must be complied with).

Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all warranties with respect to the Products, whether express or implied.


We aim to satisfy the needs of all of our customers as efficiently and economically as possible. But, we realise that at times things may go wrong. When they do we will put them right as soon as possible. This guide is intended to help and advise you when a problem occurs.

Our aim is to deal with any problems and difficulties quickly and fairly. We will do this by: monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve; and by having a system which is easily accessible and well publicised, is easy to understand and use, is speedy, with established time limits for action, and keeps people informed of progress, is fair, with full and objective investigation procedures, maintains the confidentiality of both staff and customers, effectively addresses all the points at issue, and provides appropriate redress, provides information to management so that services can be improved.

Our target is complete customer satisfaction. Our complaints procedures cover all aspects of our services including: standards of communication and customer care, our products and sales, quality of our products, our general support of customers, what you should do if you have a problem or difficulty.

If you are not happy with a specific aspect of our service, tell the member of staff you are dealing with. They will do all they can to resolve the problem. If you are still not happy ask to speak to a manager. If this does not satisfy your concern then please contact us by email or in writing.

When you contact us your confidentiality will be assured, we will acknowledge your correspondence by email or in writing on request, we will review the issue thoroughly and give you a full response within 5 working days. If we need more time because the problem is complex, we will tell you within 5 working days and keep you reasonably updated. We will talk it over with you if your complaint needs special action and deal with you in a polite and courteous manner. We will always give you a contact point, name and telephone number and will consider the appropriate form of redress whenever necessary.

Limitations Of Liability

Our liability in connection with any Product purchased through our site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product; we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable; and we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.

General Terms

Images of Products on the Site are for illustrative purposes; actual Products may differ from such images.

We will treat all your personal information that we collect in connection with your Order in accordance with the terms of [our Privacy Policy]; use of our website will be subject to [our Terms and Conditions].

This Agreement may only be varied by an instrument in writing signed by both you and us. We may revise these terms from time-to-time, but such revisions will not affect the terms of any Agreement which we have entered into with you.

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.

No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement.

You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of your rights or obligations arising under this Agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of our rights or obligations arising under this Agreement, at any time – providing such action does not serve to reduce the guarantees benefiting you under this Agreement.

This Agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.

This Agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.

This Agreement will be governed by and interpreted in accordance with the laws of the England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.