The Damp Expert | Shipping and returns policy - The Damp Expert
Shipping and returns policy

Delivery schedule

Orders are processed the same day as they are received or the following day if the order is placed outside normal hours of business. You will normally receive your goods in 2 – 4 working days.

In the unlikely event goods are out of stock, we will advise you by telephone or e-mail of the expected delay in dispatching them to you and you will have the option to cancel the order.

We currently deliver to mainland UK only.

Delivery charges

Post & Packing Orders below 100 exc. vat Orders 100 & over exc. vat
2 – 4 working days 9.99 Free
The current UK vat rate is 20%

Money back guarantee & returns policy

If you are not fully satisfied with your order you may return the goods with undamaged packaging to us within 28 days to receive a full refund. Refunds are not however possible on perishable or non-reusable items.

Returning goods

Goods must be returned in good condition, complete with all contents and packaging.

Please return goods to:

Returns Department, Damp Expert Ltd, WBC House, High Holborn Rd, Codnor Gate Industrial Estate,Ripley, Derbyshire, DE5 3NW
Enclose your name and address details and reason for return inside the parcel.

Customers are responsible for the cost of returning goods unless the goods are faulty. We recommend goods are returned recorded delivery.

Your statutory rights are not affected by our shipping and returns policy.

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